PRIVACY POLICY

Hound Harmony Canine Services Ltd.

Effective Date: May 26, 2026

Hound Harmony Canine Services Ltd. (“Hound Harmony,” “we,” “us,” or “our”) is committed to protecting the personal information of our clients and visitors to our website. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in connection with our dog training and related services and the operation of our website.

This Privacy Policy is provided in accordance with the Personal Information Protection and Electronic Documents Act (Canada) (“PIPEDA”).

  1. Who We Are

Hound Harmony Canine Services Ltd. is an Ontario corporation providing dog training and related services in Toronto, Ontario.

For privacy-related questions or requests, our privacy officer is Andrea Park, you may contact us at:

Hound Harmony Canine Services Ltd.

Email: andrea@houndharmony.ca

Website: https://houndharmony.ca

Address: 2967 Dundas St. W. #431B, Toronto, ON M6P 1Z2

  1. Personal Information We Collect

We collect personal information about you and your dog in order to provide our services, communicate with you, and operate our business. The categories of personal information we collect include:

About you:

(a) name, email address, telephone number, and home address;

(b) emergency contact information;

(c) payment information processed through our third-party payment processors;

(d) communications between you and us, including emails, text messages, and form submissions; and

(e) any other information you choose to provide to us.

About your dog:

(a) name, breed, age, sex, and physical description;

(b) vaccination and health information;

(c) behavioural history, known triggers, sensitivities, and any prior training; and

(d) any other information you provide that is relevant to the services.

Through our website:

(a) information you submit through our contact form;

(b) information automatically collected through our website analytics tools, including your IP address, browser type, device information, pages visited, and the date and time of your visit; and

(c) information collected through cookies and similar technologies, as further described in section 7 below.

  1. How We Use Personal Information

We use personal information for the following purposes:

(a) to provide our services, including scheduling and conducting training sessions, behaviour consultations, and the initial assessment;

(b) to communicate with you about your bookings, services, and account;

(c) to process payments and issue receipts and invoices;

(d) to respond to inquiries submitted through our website or other channels;

(e) to maintain records of our engagements and to comply with our legal and regulatory obligations;

(f) to improve our services and our website;

(g) to send you marketing communications about our services, where you have consented to receive them, and where you may withdraw your consent at any time; and

(h) for any other purpose for which you have provided consent.

  1. Legal Basis: Consent

We collect, use, and disclose personal information on the basis of your consent. By providing personal information to us and engaging our services, you consent to our collection, use, and disclosure of personal information for the purposes described in this Privacy Policy. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may affect our ability to continue providing services to you.

  1. Disclosure of Personal Information

We do not sell personal information. We disclose personal information only in the following circumstances:

(a) to service providers and contractors who assist us in operating our business, including payment processors, scheduling and booking software providers, website hosting providers, email and communications providers, and accounting and bookkeeping providers, in each case under appropriate confidentiality and data protection arrangements;

(b) to emergency veterinary services, where reasonably required for the care of your dog during a session;

(c) to professional advisors, including legal, accounting, and insurance advisors;

(d) where required or permitted by law, including in response to a court order, subpoena, or lawful request from a government authority;

(e) in connection with the sale, merger, reorganization, or transfer of all or part of our business; and

(f) with your consent or at your direction.

  1. International Transfer of Personal Information

Some of our service providers, including providers of website hosting, email, and analytics services, may store or process personal information outside of Canada, including in the United States. Personal information stored or processed in another country is subject to the laws of that country, which may permit access to personal information by foreign authorities under those countries’ laws. We take reasonable steps to ensure that our service providers protect personal information in accordance with applicable Canadian privacy laws.

  1. Cookies and Website Analytics

Our website uses cookies and similar technologies to operate the website and to collect information about how visitors use our website. Cookies are small text files placed on your device when you visit a website.

We use Google Analytics or similar analytics tools to understand how visitors interact with our website. These tools collect information such as your IP address, browser type, pages visited, and time spent on the website. This information is used in aggregated form to improve our website and our services.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.

  1. Retention of Personal Information

We retain personal information for as long as is reasonably necessary to fulfil the purposes for which it was collected, to provide our services, to maintain accurate business records, and to comply with our legal and regulatory obligations. When personal information is no longer required, we will take reasonable steps to securely destroy, erase, or anonymize it.

  1. Safeguards

We use reasonable physical, organizational, and technological safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. These safeguards include:

(a) restricting access to personal information to those who require it for legitimate business purposes;

(b) using secure payment processors;

(c) using reputable website hosting providers; and

(d) maintaining reasonable cybersecurity practices.

No method of transmission over the internet or method of electronic storage is completely secure. While we use reasonable safeguards, we cannot guarantee the absolute security of personal information.

  1. Your Rights

Subject to certain limited exceptions under PIPEDA, you have the right to:

(a) access the personal information we hold about you;

(b) request correction of personal information that is inaccurate or incomplete;

(c) withdraw your consent to our collection, use, or disclosure of personal information, subject to legal or contractual restrictions and reasonable notice; and

(d) make a complaint about our handling of your personal information.

To exercise any of these rights, please contact us using the contact information in section 1. We will respond to your request within thirty (30) days, or such longer period as is permitted under PIPEDA.

  1. Children

Our services and our website are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us and we will take reasonable steps to delete the information.

  1. Third-Party Websites and Links

Our website may contain links to third-party websites and social media platforms. Any content you or we post on social media platforms is subject to those platforms’ own privacy policies. We encourage you to review the privacy policies of any third-party website or platform you visit.

  1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated Privacy Policy will be posted on our website with a revised effective date. Material changes will be brought to your attention by reasonable means. Your continued use of our services or our website after any update constitutes your acceptance of the updated Privacy Policy.

  1. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us using the contact information in section 1.